How Great Etsy Customer Service Can Improve Your Search Rankings

Written by Cody McGuffie on June 13, 2024

As an Etsy seller you probably already know the importance of providing top-notch customer service to your buyers. Not only does it ensure positive reviews and repeat business, but did you know that great customer service can also have a huge impact on your search rankings? By offering exceptional support and assistance to your customers, you not only give your customers a great shopping experience but also increase your chances of ranking higher in Etsy’s search results. In this blog post, learn how exactly customer service plays a role in improving your search rankings on Etsy, which will improve your visibility on Etsy, drive traffic to your store, and ultimately increase your sales.

Etsy customer service


How Great Etsy Customer Service Can Improve Your Search Rankings

Etsy’s search algorithm is designed to provide the best possible shopping experience for buyers. This means that Etsy prioritizes sellers who consistently deliver excellent service. Here’s how great customer service can directly impact your search rankings:


Positive Reviews And Ratings

One of the most straightforward ways customer service influences your search rankings is through reviews and ratings. When customers receive top-notch service, they are more likely to leave positive reviews and high ratings. Etsy’s algorithm takes these factors into account, boosting the visibility of sellers with higher ratings and better reviews.


Respond Quickly⎯Answer customer inquiries quickly and professionally.

Clear Communication⎯Keep buyers informed about their order status, shipping times, and any potential delays.

Resolve Issues⎯Address any problems with empathy and a willingness to find a solution.


Repeat Customers and Customer Loyalty

Building a loyal customer base is essential for any business, and Etsy is no exception. When customers have a positive experience, they are more likely to return for future purchases. Etsy recognizes the value of repeat customers and may reward sellers who demonstrate strong customer loyalty with better search rankings.


Follow-Up Emails⎯Send email follow-up messages such as thank-yous.

Offer Discounts⎯Provide returning customers with exclusive discounts or promotions.


Conversions And Sales Velocity

Etsy’s algorithm also considers your shop’s conversion rate and sales velocity. Great customer service can lead to higher conversion rates, as happy customers are more likely to complete their purchases. Also, satisfied customers tend to spread the word about your shop, driving more traffic to your store and increasing your sales.


Optimize Listings⎯Ensure your product descriptions, images, and keywords are compelling and accurate. Read our blog on 8 Tips to Boost your Etsy Shop.

Seamless Checkout Process⎯Make the purchasing process as seamless as possible for buyers.

Incentivize Reviews⎯Ask customers to leave reviews after their purchase and offer incentives like discounts for future purchases.


Reduced Case Resolution Times

Etsy closely monitors how quickly and effectively sellers resolve cases opened by customers. A quick and satisfactory resolution can positively impact your shop’s reputation and search rankings.


Be Proactive⎯Address potential issues before they escalate into cases.

Clear Policies⎯Clearly state your shop’s policies on returns, exchanges, and refunds.

Take Action Immediately⎯When a case does arise, respond promptly and work diligently to resolve it.


Lower Return Rates

Great customer service can also lead to lower return rates. When customers are well-informed about the product and feel supported throughout the purchasing process, they are less likely to return items. Etsy favors shops with lower return rates, which can positively affect your search rankings.


Accurate Descriptions⎯Provide detailed and accurate product descriptions to set realistic expectations.

High-Quality Images⎯Use clear, high-resolution images that accurately represent your products.

Sizing Guides⎯If applicable, offering sizing guides or measurements helps customers know what size they should choose.

About EverBee

EverBee grows your Etsy business using data analytics, and is used by Etsy sellers of all sizes including Top 1% sellers. 

About the Author

etsy best sellers

Cody McGuffie

Top 1% Etsy seller that’s been in the ecommerce industry for over 5 years. 
Has done over $330,000 in revenue on Etsy alone.
Successfully owned and operated 2 online companies selling on platforms such as: 

Etsy, Amazon FBA, Walmart.com, and Shopify.
Founder of EverBee.io


How To Improve Your Etsy Customer Service

Create an FAQ Section

Anticipate common questions and create a comprehensive FAQ section on your shop page. This can save time for both you and your customers, ensuring they have access to essential information.


Implement Chat Support

Consider adding a chat support option to your Etsy shop. This allows customers to get quick answers to their questions and can significantly improve their shopping experience.


Monitor Feedback

Regularly monitor customer feedback and reviews. Use this feedback to identify areas for improvement and make necessary changes to enhance your customer service.


Giving your customers excellent customer service can be the differentiator that sets your shop apart. By prioritizing customer satisfaction, you not only foster positive relationships with your buyers but also boost your search rankings, driving more traffic and increasing sales. Great customer service is an investment in the long-term success of your Etsy shop.


Ready to take your Etsy shop to the next level? Learn how our tool helps you find the top products to sell on Etsy to help make your shop even more profitable and successful!


Find the best Etsy products to sell in seconds

best selling products on etsy

EverBee Chrome Extension

Grow your Etsy sales by selling things people Want