Etsy Account Suspended! Now what?

Written by Cody McGuffie on Nov 28, 2022

If you’re an experienced Etsy seller, then you know that one of the worst things that can happen is having your account suspended. While it’s not the end of the world, it can definitely feel like it at the moment. In this blog post, we’ll discuss the different types of Etsy suspensions, possible reasons why your account may have been suspended, and what you can do to get your account reinstated.


Different Types of Etsy Suspensions

There are generally two types of suspensions on Etsy: temporary and permanent.
– A temporary suspension means that your account has been temporarily disabled, and you will not be able to sell on Etsy until the suspension is lifted.
– A permanent suspension means that your account has been permanently banned from Etsy and you will not be able to sell on the platform again. Obviously, a permanent suspension is much worse than a temporary one, but even a temporary suspension can be a major setback for your business. 


Reasons For Account Suspension

There are a few different reasons why your Etsy account may have been suspended:

Overdue balance – Don’t worry, if you missed a payment on your Etsy account due to either an expired credit card or any other reason -the suspension should be temporary. However, after paying off any outstanding balances (or getting new cards), these suspensions should be lifted!

Trademark infringement – A very common issue that gets Etsy sellers is Trademark Infringement. But why does it happen? And what can you do about it if your shop gets targeted by another company’s intellectual property rights holder (IPR)? Generally speaking, you cannot sell products associated with any large media company (such as Disney, Marvel, etc.) on the site without first getting specific paid licensing from them. Before listing your products, we would like to recommend checking out all active trademarks, here is the link.

Selling Prohibited items on Etsy – Here is the list of Prohibited items policy

Getting Your Account Reinstated

The good news is that it is possible to get your Etsy account reinstated after being suspended. The first thing you need to do is figure out why your account was suspended in the first place so that you can take steps to correct the issue. Once you’ve done that, the next step is to reach out to Etsy and request that they lift the suspension on your account, probably you will be getting an email where they will be asking for some information about your account, read this email carefully and be sure to include as much information as possible about why you believe your account should be reinstated. Once you’ve submitted the form, all you can do is wait and hope for the best!

How to File an Appeal for a Permanently Suspended Account

First, be sure you thoroughly understand Etsy’s House Rules.

Open a Second shop

if you’re lucky enough to get reinstated after being suspended, you may be worried that it could happen again. So, one solution can be to open a second Etsy shop. 


There are a few reasons why having a second Etsy shop can be beneficial, even if you’ve never been suspended before. First, it allows you to diversify your offerings and reach more customers. If you have one shop dedicated to selling vintage items and another devoted to handmade goods, you’ll be able to appeal to two different sets of buyers. And, if one of your shops happens to get suspended, you’ll still have the other one up and running—no disrupted business here!

You will need: 

  • A separate Etsy account for each shop
  • A separate email address on file with each account

Make sure that each account complies with Etsy’s Seller Policy. Here you can see more details

Expand and sell on other e-commerce platforms

If you sell handmade goods, chances are good that you’ve considered using Etsy to reach a wider audience for your products. And while Etsy is certainly a popular option with its millions of active buyers, it’s not the only option out there. In fact, there are several other e-commerce platforms that could be a better fit for your business, depending on what you’re looking for, such as Shopify, eBay, Amazon, and WooCommerce.


No one likes getting suspended, but it doesn’t have to be the end of the world. With a little hard work, you can get your Etsy shop up and running again in no time! Just remember to stay compliant with Etsy’s rules and policies, and you won’t have anything to worry about!

Hopefully, this post was helpful and gave you some clarity on what to do if you find yourself in this situation. 🙂 

About EverBee

EverBee grows your Etsy business using data analytics, and is used by Etsy sellers of all sizes including Top 1% sellers. 

About the Author

etsy best sellers

Cody McGuffie

Top 1% Etsy seller that’s been in the ecommerce industry for over 5 years. 
Has done over $330,000 in revenue on Etsy alone.
Successfully owned and operated 2 online companies selling on platforms such as: 

Etsy, Amazon FBA, Walmart.com, and Shopify.
Founder of EverBee.io

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